Given the size of its English-speaking and scientifically skilled workforce in India, an increasingly favorable intellectual property environment, an extensive institutional network, and cost effective manufacturing, India has fast become a biotech and pharmaceutical industry leader in the Asia Pacific region.

But do well for a time, earning promotion, regular pay raises, and the respect of their superiors. But then one seems to level off-“hit his ceiling”-while the other keeps going up.

The difference, as it often turns out, is that one has learned how to help and teach the people under him, while the other has not.

Focusing on Individuals

The first principle for working effectively with people is recognize the tremendous impact of modern business conditions on the variety of men and women in an organization. There are staff specialists in training, communications, operating research, quality control, production, scheduling, advertising, and any number of other areas.

These special areas mean not only that the people you deal with talk differently, but also those they think differently. A man who works over a long period with carefully picked samples, precise formulas and exact numbers is likely to develop a quite different frame of mind from that of the man who deals with subtleties of public opinion, general trends, and highly subjective judgments.

This is because, Malaysia has a competitive labour cost, a relatively high proportion of university graduates and a multicultural workforce that is fluent in multiple languages including English.

“Furthermore, Malaysian cost and quality of telecommunications infrastructure is set to improve tremendously with the government driven broadband initiatives.

“The key success factor to Malaysia’s nascent KPO sector, above all, is to demonstrate the depth and quality of Malaysian talent pool in areas beyond IT, especially engineering R&D (research and development) and back office work in industries such as finance services,” he said.

Muhyiddin said this in his keynote address at the launch of Advanced Micro Devices Global Services (M) Sdn Bhd (AMD) Global Services Malaysia, Cyberjaya Centre. Also present was AMD Inc senior vice-president corporate controller Devinder Kumar.